Category: Vending Industry

What was the last pre-COVID item you purchased from a vending machine? Would your choice change if you were to purchase something today? If it would, you aren’t alone. A recent survey performed by Shorr Packaging revealed insights about how U.S. consumers’ purchasing behavior has shifted since the onset of the pandemic.

In addition to traditional food shopping locations, Phoenix employers should also be aware of these shifts as they can also impact how and what employees purchase from break rooms. Even though employers don’t have control over how companies package or label their products, they do have control over which products are offered in break room vending machines. Regularly analyzing purchasing patterns and comparing them to the current break room refreshment menu provides exact data that can be used to create an inviting and engaging break room and keep employees on-site when they need something to eat or drink.

Let’s look at two areas of the survey that are relevant to the break room — COVID related changes and food labels and packaging.

COVID-19 Related Changes

For good or for bad, the pandemic has changed the way Phoenix consumers shop. During the three months prior to the survey being completed, 61 percent of participants agreed that pandemic-related purchasing shifts will change how they shop in the future with 66 percent of those individuals saying they would pay more attention to product labels and packaging. 

Survey participants aren’t only paying more attention to packaging and labels; they are changing the products that they buy. For example, over three quarters of those who purchased brands they were unfamiliar with said they would purchase that brand/item again.

Food Labels and Packaging

So, what do consumers look for when choosing a product? Of the different parts on packaging, the ingredient list is considered the most trustworthy followed by the brand or logo, the price, and popular phrases such as fresh, no sugar added, all-natural, whole grain/multigrain, organic, and good source of fiber.

While almost two-thirds of participants were willing to pay more for a snack or beverage with popular labeling phrases, the remaining one-third consciously chose not to purchase items with the same phrases. The key takeaway is to make sure that any vending machine refreshment menu includes options that appeal to everyone.

Southwest Refreshments offers Phoenix businesses the opportunity to do just that. We offer a variety of traditional and healthy snacks, cold beverages, and fresh food choices and can customize a vending refreshment menu to fit both your and your employees’ needs. For more information about all our break room services including office coffee service, please give us a call at 623.780.3036.

The break room can change a Scottsdale employee’s workplace experience. A well-designed break room that offers popular snacks, beverages, and fresh food is a place for relaxation, spontaneous interaction between colleagues, and creativity as well as a spot to grab a bite to eat or drink. Even though the impact of COVID-19 during the past several months has substantially decreased break room visits, micro-markets and vending machines still have an important role to play as employees return to work.

It’s clear that each Scottsdale employer will approach reopening their place of business differently and on a timetable that fits their unique organization.

Promoting CDC recommended guidelines for “healthy hygiene practices such as hand washing and employees wearing a cloth face covering, as feasible” as well as encouraging social distancing or staying at least 6 feet away from other individuals and cleaning and disinfecting frequently touched surfaces daily are just a few new behaviors employers will likely be recommending.

Break rooms with a micro-market or vending machines are also a tool that Scottsdale employers can use to encourage social distancing and fewer person-to-person interactions among employees. For example,

• Both micro-markets and vending machines offer cashless or touchless payment options including mobile payments and are great for grab-and-go situations.
• To use a micro-market, employees will scan their snack or beverage; scan their smartphone or swipe a debit/card; and walk away.
• To use a vending machine, employees will touch the machine once; scan their smartphone or swipe a debit/card; and walk away.
• Both micro-markets and vending machines are open 24/7, keeping employees onsite during their workday.
• Staying on-site instead of going off-site for a bite to eat or beverage helps employees avoid external and less controllable environments.

Employers should also consider the types of snacks, beverages, and fresh food that will be offered. Eating healthy is more important than ever. Healthier ingredients like fruits and vegetables provide the vitamins, minerals, and other nutrients that the human body needs to support the immune system. Bottled water and other healthy beverages keep everything in the body hydrated and moving more efficiently.

But it is also wise to offer traditional options that are “fun” or provide a mental boost such as chocolate and other snacks. Most Scottsdale employees have been under prolonged stress, and while eating healthy is important, a favorite snack or beverage can provide a bit of an emotional or mental pick-me-up. Offering a balance of traditional and healthy options will help employees find the products they need when they want them.

For more information about our safety practices or upgrading your refreshment menu or break room space to include a micro-market or vending machines, please contact Southwest Refreshments at 623.780.3036. We look forward to helping you bring your employees back to work.

Workstations, desks, and the break room are just a few of the physical spaces that businesses have to consider as they begin the process of reopening. In addition, Phoenix employers are developing new procedures and accommodations to ensure employee safety amidst ongoing concerns about COVID-19. Decisions made regarding the break room should be an important part of the plan.

Last week, members of the refreshment services industry gathered virtually to send a heartfelt and reassuring message to everyone. Shot in isolation from each individual’s home or business, the message is an inspiring 2-minute video. The takeaway is clear: break room service providers everywhere are here to support companies as they transition toward a new work environment.

Southwest Refreshments is responding appropriately and following the state’s COVID-19 re-opening schedules and guidelines as well as adopting stricter health and safety procedures for our employees.

In addition to maintaining social distancing practices, our route drivers are washing their hands or changing into a new pair of gloves before each visit. They are also sanitizing all contact surfaces and high touch areas at the end of every service call. Their goal is to leave Phoenix break rooms cleaner than when they arrived. Additionally, we have implemented social distancing policies in our offices and distribution centers and are closely monitoring our employees’ health.

Before COVID-19, break rooms were an important resource, but today, they have become an even more valuable benefit for Phoenix employees. Micro-markets and vending machines provide a safer way for employees to access fresh foods, snacks, and beverages. Products available in micro-markets and vending machines are individually wrapped in secure packaging for a quick, grab-and-go experience. Vending machines and micro-markets also offer cashless payment options, limiting contact even further. 

Providing employees with plenty of fresh foods, snacks, and beverages in the break room not only encourages employees to stay on-site but also limits potential exposure to viruses that can occur during off-site trips. Let’s work together to keep everyone safe.

For more information about customizing a refreshment menu or our safety procedures, please contact us at 623.780.3036.

Earlier this month, leaders in the Phoenix vending industry joined their counterparts nationwide in attending the annual NAMA show in Las Vegas. Their goal was to explore new trends, technology, and products to bring to their customers. The show is an annual tradition sponsored by the National Automatic Merchandising Association, a group representing the $25 billion convenience service industry in the United States. 

Advancements in vending machines, coffee service, micro-markets, and pantry services were on display. Attendees took advantage of the opportunity to learn about them and connect with other industry members. Some of the world’s most popular brands were represented. They were complimented by new showings from fledgling entrepreneurs. Over 100 new exhibitors joined the show this year, and overall the show welcomed over 360 exhibitors and 4,500 members.

A total of 125 new products premiered at the show, and it is clear that healthy snacks and beverages continue to be a key growth category. The show’s Better For You Pavilion featured a collection of healthier items, and healthy products as a whole occupied its largest space ever at the show. Visitors discovered new items that continue to increase the appeal of healthier food options. 

Advancements in technology were also on display at the show. New and easier ways of processing digital payments that keep pace with consumer’s desire for quick, cashless payment at vending machines and in micro-markets were presented. Innovative systems that optimize up-to-the-minute sales data, maximize delivery route efficiencies, and minimize out-of-stock occurrences were also revealed.

The NAMA Show also featured a large number of educational speakers who are experts in their fields. Speaker Neil Swindale discussed marketing strategies that will help vending providers thrive in our quickly evolving digital age. Neil is the owner of VendCentral, a top marketing agency for the vending industry, and an expert in customer lead generation and engagement. 

With the vending industry constantly changing, keeping up with the latest technology and best practices is a great way for Southwest Vending to ensure that we are up-to-date with what is going on and provide the best products and services to you, our clients. We offer complete vending solutions to businesses and organizations in Phoenix. Contact us at 623.780.3016 for more information and a free consultation.