Category: Vending Machine Technology

In 2019 state-of-the-art technology is king, especially in Phoenix break rooms. But, and it’s a big one, adopting new technology should not come at the expense of good employee experiences. Based on the most recent Consumer Payment Study performed by Total System Services (TSYS), researchers found that while Americans want to adopt and use the newest payment technology to pay for purchases, they also want to be able to speak with someone when there is a problem.

For Phoenix employers, the challenge is to find the ideal balance between state-of-the-art payment technology and old-fashioned customer service when it comes to the break room experience.

What Employees Look For  

• the option to use a mobile device – whether it’s through a mobile payment app or a bank’s app – to pay for snacks, beverages and fresh food 
• speed, agility and convenience during the buying process
• intuitive and user-friendly equipment and processes
• personalized offers based on individual purchasing preferences such as buy-4-get-1-free and information about promotions and rewards

Adding new technology in the break room also helps employers provide excellent refreshment services. Vending equipment, open-front coolers and touchscreen self-checkout kiosks are connected to vending suppliers, thus supporting remote data management or sales and inventory data analysis as well as machine maintenance. Vending machines with sought-after products and less time offline are a win for everyone.

“Old-fashioned” Customer Service

Reflecting on the TSYS study, John Dale Hester, Senior Vice President of Relationship Management at TSYS, explained, “Americans are demonstrating a strong appetite for digital technologies…but that willingness to adopt the latest technology has its limits. When people encounter a problem…most still want to interact with a real person.”

When Phoenix employees have a problem with any part of the refreshment services in their break room, there must be a way to connect with someone who can help solve the problem. Whether it’s via a facility/office manager or the mobile app, effective customer service in the break room is about helping your employees be as successful as possible.

But ultimately, customer service issues in the break room should fall back to your Phoenix refreshment provider, and Southwest Vending understands that. Not only do we offer state-of-the-art technology and sought-after snacks, beverages and fresh food, but we deliver top-notch customer service. Your employees’ break room experiences are important to us.

For more information about delivering top-notch technology and “old-fashioned” customer service in your break room, please call Southwest Vending at 623.780.3016. We look forward to designing the best solution for your organization.

Have you ever thought about which technology you might see in the future in your Scottsdale office break room? Many of those new technologies are likely to first be found in quick service restaurants and grocery stores. They include interactive kiosks, robotsas (a cross between a robot and a baristas), and unattended retail technology or vending machines that sell unique products. The following is a list of technology that is either in use today or will be soon.    

Coffee Robot: It’s exactly what it sounds like. The unattended coffee distribution system or robot barista makes a variety of customizable beverages. Customers order their favorite caffeinated beverages from a smartphone app or a nearby tablet, and pick up their beverage from the robot. If you’re lucky enough to be in Austin, TX or San Francisco, CA, then you can try one for yourself.

Robotic Kitchen Restaurant: A new restaurant has recently opened in Boston, MA that is unlike any other. Customers use a touch screen to choose an entree on the menu, add additional ingredients, and remove unwanted ones. The robot then gathers the ingredients, cooks them in a hot pan, and passes the cooked food on to a human who adds some garnish and labels the bowl—all in under three minutes.   

Pizza Robot: This one is also exactly what it sounds like although there are currently several different types across the country. Whether the robot assists restaurant employees with making the pizza or is part of cooking the pizza and bringing it to you, it’s all about creating a delicious pizza pie as quickly as possible.

Robotic Burger Flipper:  Still one of a kind, this robot in California can flip burgers twice as fast as a human. The robot continues to learn by using feedback loops from its co-workers as well as from its own mistakes. But, there are still a few kinks to work out as this robot works too fast for its human counterparts.  

Ice Cream Self-Serve Robot: It’s an ice cream/frozen yogurt shop that makes customizable treats in a vending machine with a robotic arm. While it’s not available yet, it will soon be easier to enjoy a sweet treat especially when grocery shopping.

Unique robots aren’t the only innovative technology that might appear in a break room. Many Scottsdale break rooms already use cutting-edge technology such as ENERGY STARⓇ certified vending machines, high-efficiency micro-market coolers and freezers, LED lighting, wireless technology, and mobile payment systems. What’s in your Scottsdale break room?

Whether you’d like to update your current vending machines or micro-market technology, Southwest Vending can help. We can also help customize the right mix of snacks, food, and beverages to fit your Scottsdale employees’ needs. Call us at 623.780.3036 for more information. We look forward to hearing from you.

Get ready to meet the new vending machine. In the not so distant future, vending machines will communicate with consumers through an application (app) on their smartphone that includes artificial intelligence (AI) technology. The app will learn the Scottsdale customer’s preferences in order to improve and personalize the experience. Customers will also be notified via the app about future promotions and new ways to use the app such as placing a single order for multiple beverages.

Wireless Technology

While this technology is not available everywhere, most vending machines use other recently developed technology to improve the Scottsdale customer experience. Gone are the days when coins were needed to purchase a snack or beverage from a vending machine. Today, credit cards and debit cards can be used on almost all machines to make cashless payments over wireless technology. Many locations also offer the option of making mobile payments on a smartphone via Apple Pay and Android Pay.

Wireless technology also offers additional benefits for both the consumer and the vending provider. Because of the constant wireless connection, real-time sales data moves between the vending machine and the vendor helping control inventory, track products, and forecast product demand.

Environmentally-Friendly Technology

New technology has also positively impacted the environment. Vending machines that meet Energy Star ratings cost less to operate and use less overall energy. Installing light-emitting diode (LED) light bulbs further decreases energy consumption and energy costs. Unlike most lighting that turns off when not in use, lighting in vending equipment remains on. Compared to other types of light bulbs in vending machines, LED light bulbs emit light in a specific direction without substantial loss of light, and emit less overall heat. The U.S. Department of Energy states that “today’s LED bulbs can be six-seven times more energy efficient than conventional incandescent lights and cut energy use by more than 80 percent.”

Delivering vending machine snacks and beverages to office break rooms in Scottsdale has also been positively impacted by environmentally-friendly technology. There are fewer and lighter trucks on the road because real-time sales data and inventory tracking provide more accurate information about the products that need to be delivered. When combined with changes in vehicle emissions’ requirements, the trucks that are on the road use fewer natural resources and produce fewer vehicle emissions.

Overall, new technologies have had a positive impact. How have new technologies improved your Scottsdale employees’ experiences in the office break room? Whether you want to install vending machines that have up-to-date technologies for the first time, or if you need to upgrade your current machines, we can help. Call Southwest Vending at 623.780.3036 for more information.